We gladly accept unopened and unused product within 30 days of the invoice date for a full exchange of the merchandise value, refunded in the original form of payment less appropriate adjustments for shipping and handling.

Packages must be returned prepaid. We do not accept COD.  We recommend you insure the package with the shipping carrier of your choice.

Return or Exchange Instructions using Prepaid Return Label:

• This service is only available in the United States.
• Please fill out reason for the return or exchange and place this entire form in the box.
• No postage is required. A cost of $5.00 per package will be deducted from your refund for return shipping.
• Take your package to any authorized UPS Location.
  
  

Return or Exchange Instructions without using Prepaid Return Label:

• You can also send the merchandise back to us using any other traceable shipping method, at your expense.
• Complete the Return/Exchange Form on the back of the Invoice and place the form in the box.
  
  
• Pack and seal your box securely and return it to:

When will my credit card be refunded?
Returns will not be accepted at The Coffee Bean & Tea Leaf store locations.