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Our Commitment to Your Health & Wellness

04.09.20By
CBTL Blog

Like all of you, we continue to adapt to the rapidly changing circumstances of the coronavirus pandemic, implementing recommendations from CDC, state and local officials.  Recently, Mayor Eric Garcetti issued an emergency order requiring employees and customers of non-medical essential businesses to wear face coverings while at work.  To ensure we do our part to help reduce disease transmission, all Team Members have begun wearing protective face coverings during work. Beginning Friday, April 10, Guests will also be asked to cover their nose/mouths with face coverings when visiting stores for pick-up/takeout.     

The health and safety of our Guests, Team Members and our community remains our top priority. 

Learn more about the steps we are taking to safeguard your health and well-being.

 

How is The Coffee Bean & Tea Leaf® brand responding to the coronavirus outbreak?

In accordance with recommendations from the FDA and CDC we are reinforcing the following steps to all Team Members to prevent the spread of respiratory viruses:

  • Wash hands with soap and water
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Work from home if possible
  • Stay home when sick 

Are The Coffee Bean & Tea Leaf® stores closing or modifying operations?

We have temporarily closed select stores and moved to reduced hours of operation in others.  Please check www.coffeebean.com/store-locator for current store hours and operations.

 

Are The Coffee Bean & Tea Leaf® stores suspending Dine-In and For Here ware?

We have discontinued dine-in and for here seating until further notice. This includes all interior, exterior and standing countertop seating.  We have also temporarily suspended the use of personal cups and refills from the same cup. We will honor the personal cup discount and refill pricing but will provide all Guests with a new cup/lid/java jacket.

 

Is The Coffee Bean & Tea Leaf® brand supporting Team Members at temporarily closed locations?

We will continue to support our Team Members at temporarily closed locations as we evaluate all resources available to ensure their welfare. The health and safety of our Team Members and Guests remains our top priority.

 

What additional steps is The Coffee Bean & Tea Leaf® brand taking to minimize the spread of the virus?

All Team Members have been provided with a cloth face covering.  Team Members will wear a protective face covering during work, including but not limited to face masks (made of fabric or other material) or bandanas. Stores have also been provided with single-use disposable gloves for use at all stations behind the bar.

Additionally, we have increased the frequency of environmental cleaning in all of our stores to every 30 minutes.  Our teams are sanitizing all frequently touched surfaces such as tables, countertops, credit card machine, condiment bar, and doorknobs. This also extends to high touch surfaces in the back of house.

 

What services are available to Guests who want to limit contact and still enjoy their favorite The Coffee Bean & Tea Leaf® beverage?

We offer the following options:

  • Order Ahead:  Order ahead using The Coffee Bean® Rewards app.
  • Mobile Payment:  Use The Coffee Bean® Rewards mobile wallet or other mobile payment option to limit the exchange of paper money and coins.
  • Delivery:  Choose to have your beverage delivered via Postmates or DoorDash. Guests can select a non-contact delivery option during checkout.

 

Thank you for being part of The Coffee Bean & Tea Leaf® family. Your  loyalty and support continue to inspire us.