Returns and Exchanges
At The Coffee Bean & Tea Leaf®, we strive to ensure the complete satisfaction of our online and in-store Guests.
If you have questions about how to brew or if you are dissatisfied with your order for any reason, please contact our Customer Support team here for assistance. Eligible purchases may be covered under our Returns & Exchanges policy.
ONLINE STORE purchases
We are not able to accept Shop For Home returns for coffee, tea, powders or other
consumable items. If a non-consumable item (clothing, drinkware, kitchen items) arrive damaged or are defective, please contact us within 14 days so that we can accommodate
you.
Some refunds or exchanges may require return of the product at our discretion. For any approved returns, we will provide an RMA # and shipping address. A return label may be provided for damaged or defective items. Any returns mailed without a valid RMA# will be rejected and returned at the customer’s expense.
If a refund is approved, the order will be refunded to the original form of payment less adjustments for shipping and handling. Returns are processed within 21 days of the mailing date, and refunds can be expected within 7 business days of processing.
Store.coffeebean.com ships to U.S. addresses only. Orders transported outside the U.S. following delivery to a U.S. address are not eligible for refund, return, or replacement.
Order Cancelation Policy:
If you wish to cancel your order, contact us here as promptly as possible. A $5.99 restocking fee may be assessed in some instances. Unfortunately, due to the processing time we aim for, we may not be able to process a cancellation. If an order has already been fulfilled and you have received a tracking update, we are not able to accept cancellation.
In-Store purchases
Unused, undamaged, non-expired retail items purchased at our café locations may be returned to any of our cafés for a refund or even exchange with presentation of the original purchase receipt.
Behind-the-bar drinks, bakery items, cold case, and impulse items may be remade, replaced, or refunded same-visit with proof of purchase.
Orders placed at store.coffeebean.com cannot be refunded in-store.
SINGLE SERVE MACHINES & BREW equipment
Brew equipment purchased through store.coffeebean.com or our authorized sellers including Amazon.com may be eligible for warranty exchange after the 30 day Returns & Exchanges window has expired. Warranty terms vary.
CBTL™ Single Serve Coffee, Tea, and Espresso Makers and CBTL™ One-Touch Electric Frothers are covered by a one-year limited warranty; Spare parts are not available at this time.
If you need to initiate a CBTL™ equipment warranty claim, please contact Customer Support here
Warranty support for other items may be available from the brand manufacturer. Please check the brew equipment brand website for warranty support.